Everything families usually want to know before booking.
Where do your San Francisco bike coaching sessions take place? ▼
Learning-to-ride sessions usually meet in the Panhandle. Independent riders often begin on JFK Drive in Golden Gate Park, and appropriate riders may book supported waterfront rides. Wildflower prioritizes car-free and low-risk spaces. Review the
bike lesson locations and preparation details.
Do families provide bikes and helmets? ▼
Families typically provide an appropriately sized bike, helmet, and any needed gear. Don’t have an appropriate bike or helmet? Limited rentals may be available with advance notice. Availability, sizing, and any rental cost will be confirmed before the session.
What is Wildflower’s service area? ▼
Most sessions take place in San Francisco, including Golden Gate Park, the Panhandle, neighborhood parks, museums, waterfront areas, and other agreed community locations. Requests outside San Francisco are considered case by case based on travel time, activity fit, and availability.
Does Wildflower provide transportation? ▼
Wildflower is not a transportation service. Participants usually meet Olivia at the agreed starting location and are picked up there at the scheduled end time. Walking or public transit may be part of a planned outing. Any different transportation arrangement must be discussed and agreed to in writing before the session.
What happens if pickup is late? ▼
Please plan to arrive by the scheduled end time and contact Olivia as soon as possible if you are delayed. Additional supervision time caused by late pickup may be billed at the regular hourly rate. Repeated late pickups may affect future scheduling.
What supervision ratios do you use? ▼
Most sessions are one-to-one or one staff member for every two participants. Larger small-group activities are offered only when participant needs, activity risk, and staffing allow the same level of safe, attentive support.
What happens in an emergency? ▼
The activity stops immediately. Olivia provides first aid within the scope of her training, contacts the parent or emergency contact, and calls 911 when needed. Emergency and support information should be kept current on the participant’s intake form.
Do you provide personal care? ▼
No. Wildflower provides recreational support, not toileting, feeding, medication administration, lifting or transfers, medical care, or other hands-on personal care. If a participant needs personal care during a session, a parent, caregiver, or personal attendant may need to attend.
What happens if there is weather, poor air quality, or another safety concern? ▼
Sessions may be adjusted, rescheduled, or moved to a safer activity if weather, air quality, trail conditions, or other safety concerns make the original plan unsafe. I'll reach out in advance whenever possible if conditions may affect your session.
How do I pay? ▼
Payment is collected after your session is confirmed. Wildflower accepts secure online payment through Stripe. For longer outings or activities with tickets, meals, or transportation costs, a deposit may be required.
Does Wildflower Outdoor Recreation accept Self-Determination Program (SDP) funding? ▼
Yes. Wildflower works with SDP participants and Financial Management Services. Services may be funded as Community Integration Supports under Service Code 331 when included in the participant's IPP and spending plan and authorized through their FMS. See
how SDP funding works with Wildflower.
Do you teach children who are not on the autism spectrum? ▼
Yes. Wildflower welcomes riders with many learning styles and support needs, including children who are not autistic but benefit from patient, individualized coaching. Lessons can support balance, coordination, confidence, safety skills, or learning to ride for the first time.
My family member has autism, Down syndrome, or a developmental disability. Is this right for them? ▼
Absolutely, this is exactly who Wildflower was built for. I have a Bachelor's in Psychology, three autism-focused intervention certificates, personal experience with autism in my own family, and hands-on experience with a wide range of needs. Sessions are always adapted to the participant's pace, sensory preferences, and communication style. When in doubt, just reach out.
Can I stay with my family member during the session? ▼
For many participants, especially on a first outing, parent presence is totally welcome. For others, a bit of independence is part of the goal. I'll discuss what works best for the participant at booking and adjust as needed.
What's your cancellation policy? ▼
Cancellations made more than 24 hours before a session are fully refunded or rescheduled. Cancellations within 24 hours of the session are non-refundable. Life can be unpredictable. That is exactly why we ask for as much notice as possible so the slot can be offered to another family.